Contradiction_service_stability
Editor | On 01, Jan 2010
Message: 2031Posted by: Alex
Posted on: Friday, 10th June 2011
Dear TRIZ-friends,
Currently I?m writing my master-thesis about innovation management were I endeavour to show the possibility to use TRIZ in non technical issues.
I would like to investigate among other things a situation which takes place in the company I?m working for.
The company produces switches for energy field. The switches are mechanical till now. That means that after a certain period of time (~1 year) the switches should be maintained by our mechanics. So we offer ?after sales services?.
The company is thinking to develop a electronic switch in the future. Our customers would like this idea because with the new technology we would dramatically decrease the periods between the services (probably the service will be no more necessary)
The problem is: we would cannibalize our ?after sales business? which is of course very lucrative.
But we are forced to bring new products into the market.
Reasons:
– Innovation is expected by our customers
– Fierce competition
So I try to formulate the contradiction:
Improving parameter: stability of the product
Worsening Parameter: turnover/profit
Do you think the problem was formulated in the proper way?
Do you have some ideas how the contradiction can be solved?
Thank you very much
Alex
Message: 2032
Posted by: Pentti
Posted on: Saturday, 18th June 2011
Dear Alex, I think that you should try to formulate a Physical Contradiction rather than a TC. So your company need to have new products to keep alive, but the company looses after sales service incomes from the old products. You might know the solutions to PhC's?
Message: 2033
Posted by: C Nikulin
Posted on: Thursday, 23rd June 2011
The contradictionis not strong, sotake adecisionis difficult enough,how are youdealing with acompany's strategic decisions, it is bestto conduct an analysis PFN based onOSTM-TRIZanalysisand after thatyoufindthe contradictions thatwould affectmorethe strategy thatthe companyhas developedthe productbased ontechnologicalsystemsthatwant to improve.
cheers