Unleashing The Voice Of The Product And The Voice Of The Process

03/06/2006 | Editor

Darrell Mann Director, Systematic Innovation Ltd, UK Phone/Fax: +44 (1275) 342960 Mobile: +44 (7980) 864028 E-mail: darrell.mann@systematic-innovation.com

Abstract In this paper we propose that, our need to create products and services that match the ‘voice of the customer’ becomes much … Read More