“how to Develop “breakthrough” Products and Services

01/01/2010 | Editor

FYI, the Massachusetts Institute of Technology (MIT) has posted another FREE open courseware offering regarding innovation — this one is entitled “How to Develop “Breakthrough” Products and ServiceRead More

Alternatives for Sequences of Migration in Services

02/07/2007 | Editor

When deploying new service centers (where management, control and billing of systems occur), it is common to develop a sequence of migration and implantation of services, especially for 24/7-services that require a minimum service level to be maintained.Read More

Six Sigma Trends: Six Sigma in Financial Services

16/04/2006 | Editor

Elena A. Averboukh LUSI – Centre eG ( Interdisciplinary Centre for Quality of Life and Usability Studies ) www.sixsigma-24.de

Here is a new article reflecting our on-going research on advanced tools, strategies and trends in deploying six sigma particular in … Read More