40 Inventive Principles with Applications in Service Operations Management

13/12/2003 | Editor

Jun Zhang, Kah-Hin Chai, Kay-Chuan Tan Department of Industrial & Systems Engineering, National University of Singapore, 10 Kent Ridge Crescent, 119260, Singapore Email: engp2383@nus.edu.sg

1. INTRODUCTION In the recent development of TRIZ research, much effort has been put in extending … Read More